Ticket #320394 - Request for a Second VPS at the Same Promotional Price

Mohammad Rasel Owner

Thursday, November 5th, 2026 (14:58)

Hello Nobia,

I hope you’re doing well.

I’m very happy with my current VPS and appreciate the support your team has provided.

I’d like to purchase another VPS with the same specifications at the original promotional price of $19.99/year.

Since you kindly made an exception for my first server, I would like to ask if you could extend the same offer to me for a second VPS.

I’m ready to proceed with the purchase if you can approve the same pricing. Please let me know how I can place the order.

Thank you again for your excellent support and consideration.

Best regards,
Rasel

IP Address: 121.200.221.156

Mohammad Rasel Owner

Saturday, November 7th, 2026 (18:40)

Hello,

I’ve successfully placed the order for my second VPS.

Invoice Number: 455588

Could you please update the invoice to reflect the previously agreed promotional price of $19.99/year?

Also, please ensure that all the configurations and adjustments from my previous order are applied to this new VPS, including:

• Intel Core i9-14900K processor node, if available.
• 2 GB guaranteed RAM and 50 GB NVMe storage.
• 1 Gbps network port speed (please ensure there is no 500 Mbps limitation).

Please apply the same special offer and configurations as my first VPS before I proceed with payment.

Thank you again for your continued support. I really appreciate your assistance.

Best regards,
Mohammad

Mohammad Rasel Owner

Monday, November 9th, 2026 (05:15)

Hello Nobia,

Thank you for updating the invoice.

I’ve successfully paid Invoice #455588. You can now proceed with activating the VPS.

Please also ensure that the network port speed is configured for the advertised 1 Gbps shared port, without any 500 Mbps limitation, just as we discussed for my previous VPS.

Please feel free to make the necessary network configuration changes.

Thank you again for your assistance!

Best regards,
Rasel

Mohammad Rasel Owner

Monday, November 9th, 2026 (16:05)

Hello Akilan,

Thank you for your update.

However, it’s been around 10 hours since your confirmation, and unfortunately, I’m still seeing the same issue. The network speed appears to be capped at approximately 500 Mbps, despite the advertised 1 Gbps shared port.

I’ve run another set of iperf3 tests from multiple locations, and the results are still showing download speeds mostly between 450–480 Mbps.

Latest benchmark results:

• London: 457 Mbps download
• Amsterdam: 450 Mbps download
• Tashkent: 348 Mbps download
• Singapore: 365 Mbps download
• Los Angeles: 461 Mbps download
• New York: 474 Mbps download

The results are consistently suggesting a 500 Mbps limitation.

Could you please have your technical team investigate this more thoroughly? I’d appreciate it if you could verify the actual network port configuration and remove any 500 Mbps bandwidth limitation.

I understand that you mentioned the upgrade would be implemented gradually, but I’d appreciate a clear confirmation of whether the server is configured for a full 1 Gbps shared port.

Thank you for your continued support. I look forward to your resolution.

Best regards,
Rasel

Mohammad Rasel Owner

Monday, November 9th, 2026 (16:46)

Hello Guru,

Thank you for offering this solution.

Please go ahead and recreate my VPS on a different node. The current server is completely blank, and there is no data or important information stored on it, so I don’t need a backup.

Please proceed with the recreation and, if possible, ensure the new node provides the 1 Gbps shared port speed.

Thank you for your assistance.

Best regards,
Rasel

IP Address  : 192.255.242.142
Username    : root
Password    : [redacted]

Mohammad Rasel Owner

Monday, November 9th, 2026 (18:40)

Hello Support Team,

I’m extremely concerned about what just happened.

I agreed to recreate the newly purchased VPS on a different node to resolve the network speed issue. However, it appears that you deleted my old, already-running VPS instead.

For clarification, here are the details:

• Old VPS IP: 192.255.213.76
• New VPS IP: 192.236.202.207
• New VPS: Purchased and paid for today under Invoice #455588.

My intention was to have the newly purchased VPS recreated on another node, NOT to delete or replace my existing running server.

My old VPS was already in use, and I absolutely did not authorize its deletion. When I confirmed the recreation, I was referring to the newly purchased server, which was the subject of our network speed discussion.

Please investigate this immediately and clarify:

1. Why was my old VPS (192.255.213.76) deleted instead of the newly purchased VPS?
2. Is it possible to restore my old VPS with its original IP address and data?
3. What is the current status of my newly purchased VPS (192.236.202.207)?

Please do not make any further changes or delete anything else without my explicit confirmation.

I understand that VPS recreation involves data loss, but I never intended to sacrifice my existing production server to resolve an issue with my new purchase.

I expect your urgent attention and assistance in restoring my original server.

Best regards,
Rasel

Mohammad Rasel Owner

Monday, November 9th, 2026 (18:58)

Hello Dinesh,

Thank you for your response, but I believe there has been a serious misunderstanding.

Please review the entire ticket conversation before proceeding further.

I was specifically asking your team to fix the network speed issue on my newly purchased VPS under Invoice #455588 (IP: 192.236.202.207). This was the server experiencing the network speed limitation, and it was the server I wanted recreated on a different node.

Regarding the old VPS (192.255.213.76), I only selected it because, throughout our previous ticket discussions, I requested a second VPS with the same specifications and configuration as my existing server. That’s why I used the old VPS as a reference.

I never intended to delete or recreate my existing running server.

Please address the following issues urgently:

1. Restore my original VPS (192.255.213.76)

You mentioned that the previous data is no longer available. However, this server was running important services, and I urgently need my data back.

Please investigate every possible recovery option, including:

• Restoring the original VPS disk.
• Recovering data from available backups or snapshots.
• Checking whether the previous storage volume still exists.
• Restoring the original IP address if possible.

Please feel free to restore all my previous data and configurations. I explicitly authorize your technical team to attempt any available recovery method. There are important services running on that server, and losing the data is a serious problem for me.

2. Fix my newly purchased VPS (Invoice #455588)

Please proceed with resolving the original network speed issue on 192.236.202.207, as this was the actual purpose of my recreation request.

I still expect the advertised 1 Gbps shared port speed and would prefer the Intel Core i9-14900K node, if available.

I sincerely request that you review the entire ticket history, including all previous replies, before taking further action. Everything should be clear from our conversation.

This situation has caused significant inconvenience, and I hope your senior technical team can prioritize recovering my original server and resolving the issue with my newly purchased VPS.

Please treat the recovery of my original VPS data as the highest priority.

Thank you for your understanding and urgent assistance.

Best regards,
Rasel

Mohammad Rasel Owner

Monday, November 9th, 2026 (20:15)

Hello Dinesh,

Thank you for your response.

However, I need to emphasize that restoring the original IP address is not enough. I need my original VPS data back.

My old VPS (192.255.213.76) was running important services, applications, databases, configurations, and other critical data. Losing the entire server has caused a serious problem for me.

I understand that you mentioned the data has been completely deleted from the node. However, I kindly request that you escalate this matter to your senior infrastructure team or system administrators for a more thorough investigation.

Could you please check:

1. Whether the original VPS disk or storage volume still exists in any form.
2. Whether there are any node-level backups, snapshots, storage replicas, or recovery points.
3. Whether the deleted disk blocks can be recovered using any available infrastructure-level recovery methods.
4. Whether your hosting infrastructure has any disaster recovery or backup system that could help restore my previous data.

Please don’t close this matter simply because the VPS was deleted from the node. I need your technical team to investigate every possible recovery option.

I explicitly authorize your technical team to make every reasonable attempt to recover my old VPS data. You can restore the entire previous server, including its operating system, applications, databases, files, and configurations.

I understand that recovery may not be guaranteed, but I sincerely request that you make every possible effort before declaring the data permanently unrecoverable.

Please escalate this to management and your infrastructure team. This is extremely important to me because I had production services running on that server.

I look forward to a meaningful update regarding data recovery, not just IP restoration.

Best regards,
Rasel

Mohammad Rasel Owner

Tuesday, November 10th, 2026 (03:10)

Hello Dinesh,

I understand your technical findings, but I cannot accept this as a resolution.

This data loss was caused by your team’s mistake, not mine.

I clearly requested a network speed fix for my newly purchased VPS under Invoice #455588 (192.236.202.207). Due to a misunderstanding on your side, you recreated my existing VPS (192.255.213.76) without properly confirming which server I intended.

I had important production services, databases, applications, and files running on that server. Now all of that data is gone because of an action your team took.

Quite frankly, telling me that the data cannot be recovered using your available methods does not resolve the problem. I never requested the deletion of my existing server.

I need you to take responsibility and find a solution.

Please escalate this matter directly to your infrastructure management and senior system administrators. I want you to investigate every possible option, including external data recovery specialists, storage-level recovery, underlying node recovery, and any other available recovery methods.

If your internal team cannot recover the data, please arrange professional recovery assistance.

I am not asking for another empty VPS or simply my old IP address. I need my original data restored.

Please do not close this ticket or consider the matter resolved. I expect your management team to take ownership of this incident and provide an actionable recovery solution.

I have trusted your service, but this incident has caused serious damage to my operations.

Please do something to recover my data.

Regards,
Rasel

Mohammad Rasel Owner

Tuesday, November 10th, 2026 (05:02)

Hello Guru,

I checked the server, but unfortunately, this is not my original VPS.

The IP address is now 192.255.242.142, whereas my original VPS IP was 192.255.213.76. Furthermore, the server is completely empty. None of my previous data, applications, databases, or configurations have been restored.

I want to make this absolutely clear: I need my original VPS with all its previous data, not a newly recreated empty server with a different IP address.

Your team mistakenly recreated my existing VPS instead of the newly purchased VPS under Invoice #455588. I never authorized the deletion of my original server.

Please don’t consider this issue resolved simply because a server is now accessible.

I need your management and infrastructure team to take responsibility and find a proper solution. Please investigate whether there is any way to restore my original VPS and its data.

I am still waiting for my original server to be restored.

Please treat this matter as urgent.

Best regards,
Rasel

Mohammad Rasel Owner

Tuesday, November 10th, 2026 (07:14)

Anything?

Mohammad Rasel Owner

Tuesday, November 10th, 2026 (19:24)

Any update? or i will post on LET this situation?

Mohammad Rasel Owner

Tuesday, November 10th, 2026 (20:20)

Hello Dinesh and Management Team,

I’ve read your investigation report carefully. However, I want to make one thing absolutely clear: I am not accepting this as a resolution.

I am your paying customer. I trusted your company with my production infrastructure, and your team mistakenly deleted my existing, running VPS instead of the newly purchased VPS that I explicitly asked you to fix.

Let’s be clear about what happened:

1. I purchased a second VPS under Invoice #455588 (192.236.202.207).
2. I reported a network speed issue specifically concerning that newly purchased VPS.
3. Your team offered to recreate the VPS on another node to resolve the issue.
4. I agreed, believing you were referring to the newly purchased VPS.
5. Instead, your team recreated my existing production VPS (192.255.213.76), which contained important applications, databases, files, configurations, and running services.
6. Your team subsequently confirmed that the original data was permanently deleted.

I NEVER AUTHORIZED THE DELETION OR RECREATION OF MY EXISTING PRODUCTION SERVER.

Your investigation report explains why the data is no longer recoverable. It does not explain why my existing server was deleted without properly confirming the target server.

You cannot simply tell a customer that their entire production environment is gone, apologize, and expect them to accept the situation.

So, what am I supposed to do now?

Who is taking responsibility for the damage caused by your team’s mistake? What value do you place on the data, services, development work, and operational time that I have lost?

I am willing to cooperate with your team and provide anything necessary from my side. However, I expect your company to take meaningful responsibility.

Here is what I am requesting:

1. Management Escalation: Please escalate this incident to your company management and senior infrastructure management. I want this reviewed as a formal service incident, not handled as an ordinary support ticket.
2. Formal Incident Report: Provide a written explanation of how the wrong VPS was selected, why the server was recreated without explicit confirmation of its identity, and what safeguards failed.
3. Compensation: Provide a reasonable compensation proposal for the permanent loss of my production server and the disruption caused by this incident. A replacement empty VPS or restoration of the old IP address is not sufficient compensation.
4. Written Accountability: I want an official response from management acknowledging that the wrong VPS was recreated following the misunderstanding on your team’s side.
5. Preservation of Evidence: Please preserve all relevant support ticket conversations, VPS activity logs, LVM operation logs, infrastructure records, and internal records related to this incident.

I want to resolve this matter directly and professionally with your company. However, if management is unwilling to take responsibility or provide a reasonable resolution, I am prepared to pursue formal legal action and escalate this dispute through the appropriate consumer protection and legal channels.

I am willing to do whatever is reasonably necessary from my side to resolve this matter, but I will not simply walk away after losing an entire production server due to an operational mistake by your team.

Please do not send me another technical explanation of why the data cannot be recovered. I already understand your findings. What I need now is accountability, management involvement, and a concrete compensation proposal.

I expect this matter to be taken seriously.

Regards,
Mohammad

Mohammad Rasel Owner

Wednesday, November 11th, 2026 (08:02)

Anything?

Mohammad Rasel Owner

Thursday, November 12th, 2026 (04:29)

Are you there? or i’m gonna post my situation to LET and take legal actions? the data is really important for me.

I don’t even have any backup.